Privacy Policy

1. Who we are

Fain Grain is a Canadian lentil brokerage operating from Vaughan, Ontario, Canada. This policy explains how we collect, use, and safeguard personal information submitted through faingrain.com (the "Site").

2. Information we collect

We collect information only when you voluntarily submit it through our contact or quote request forms. This may include:

• Full name
• Email address
• Company name
• Country of operation
• Trade inquiry details (product, volume, destination)

We do not use tracking cookies, analytics scripts, or third-party advertising tags on this Site beyond standard server logs.

3. How we use your information

Information you submit is used solely to:

• Respond to your inquiry or quote request
• Follow up on trade discussions you initiate
• Maintain a record of business correspondence

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data storage

Form submissions are logged to a secure server-side file accessible only to authorised Fain Grain personnel. Data is stored on servers located in Canada. We retain inquiry records for a maximum of 3 years or until you request deletion.

5. Your rights

Under Canadian privacy law (PIPEDA) and applicable international regulations, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to further communication at any time

To exercise any of these rights, contact us at the address below.

6. External links

This Site may link to external resources (such as industry publications). We are not responsible for the privacy practices of those sites.

7. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Site constitutes acceptance of the current policy.

8. Contact

For privacy-related inquiries: